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7 Keys to Building Customer Trust and Improve Client Retention

7 Keys to Building Customer Trust and Improve Client Retention
We’ve all heard the age-old saying “It’s cheaper to keep a client than to gain a new one.”  So what are we doing to maintain those relationships? Is our current strategy not working like we want it to? Businesses who work hard to understand and meet their customers’ needs are the ones who become experts…
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3 Secrets of Collections That Everyone Misses

3 Secrets of Collections That Everyone Misses
3 Secrets of Collections That Everyone Misses At some point in your business, you’re going to have past due accounts that you try to collect on your own. That’s not necessarily a bad decision provided that you have the time, knowledge, and resources to do it. Here at Clients ARM, we have more than 30…
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A New Way to Think about Client Care

A New Way to Think about Client Care
A New Way to Think about Client Care Client care will make or break your business. How you respond to your clients and address their needs and wants will define you and will determine your ability to grow. After all, happy clients tell their friends. Unhappy clients leave you and then they tell everyone. Client…
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5 Steps to Retooling Your Content Strategy

5 Steps to Retooling Your Content Strategy
5 Steps to Retooling Your Content Strategy Content strategy is the way that you determine what you’ll post on your website for your target market. The problem is that most people give very little thought to their content strategy when they’re first starting out in business. Even more experienced businesses often won’t take the time…
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